Your partners in exemplary customer experiences
iSON Xperiences is a premier, global, end-to-end CX management company with a dominant presence in Africa, India, Europe and the Middle East. Ranked among the top global CXM leaders in EMEA, we offer a unique blend of humanism and digital, tailored to our clients’ requirements.
iSON Xperiences can help you reduce costs by up to 80% and increase your conversion rate by up to 20%
Headquartered in Dubai, UAE with presence across 22 countries and 36 delivery sites, our team of 18 000 employees, with customer centric mindsets, serve 500 million customers in 40+ languages, delivering our offshore, nearshore, smartshore and onshore offerings.
Our Digital Transformation unit is resolute in seeking out the next that is best, designing cutting-edge digitized contact centres. iSON Xperiences’ omnichannel CXM, AI and BPO methodologies and experience are transforming the way our clients do business.
Committed to bespoke CX solutions, innovation, customer delight and cost consciousness, we are reshaping KPI driven customer experiences whilst creating meaning and purpose for the people who serve us.
What matters most to our clients, matters most to us.
Driven by our 18 000 employees, conducting over 50-million customer transactions per month for more than 500-million customers globally, we are only just beginning. Our resolute ambitions are to create meaningful jobs for people, enrich communities and foster economic growth, which translates into meaningful customer-centric experiences.
Message from iSON Xperiences Global CEO, Vitul Kwatra
3 mins • 12.07.2024
With “global” taking the centre stage in our ambitions to create jobs and exemplary customer experiences, our ISO certifications give you the quality assurance you require, to serve your customers with confidence, be it offshore, smartshore, nearshore, onshore or rightshore.
We are ISO 27001 (BS7799), ISO 9001: 2015, ISO 45001: 2018 and PCI-DSS v 4.0 compliant.
Shared Success:
We take pride in our shared moments of success, partnering with global brands
Impactful Partnerships:
Our collaborative model emphasizes partnership and shared success with our clients, leading to bespoke solutions that directly address our clients’ business challenges and customer needs.
Innovative Approaches:
Our innovative approach to workforce development, through tailored & localised programs, meet the needs of our employees and the local communities.
Creating A Movement:
Our comprehensive programs are designed to improve livelihoods through skill development and job placements. Our employees feel the pride of contributing to a movement that not only enhances personal livelihoods but also strengthens the fabric of society.
Global Excellence:
Excellence, to us, translates to crafting superior customer experiences, crafted by our CX professionals who leverage extensive industry knowledge and insights with the understanding of local nuances while maintaining a powerful global influence.
Industry Leadership:
Our innovative, data-driven strategies that transform customer experiences into success stories are the reason why we are ranked among the top global CX management companies in the EMEA region.
ISO:
We are ISO 27001 (BS7799), ISO 9001: 2015, ISO 45001: 2018 compliant.
PCI-DSS:
We are PCI-DSS v 4.0 compliant.
Why do awards matter to us? Being loved by our customers and our agents is intrinsic to our way of being, and in turn your way of growing. By recognising our accomplishments, we in turn acknowledge the proficiency of our customers and our agents, instilling ownership and pride in excellence always.
Doing better than our best. We keep raising our bar, setting higher expectations of ourselves to orchestrate “yet to be imagined” awesome business possibilities to satisfy and delight your customers.
A leading provider of advanced collections and recoveries solutions. Maximise your revenue and minimise delinquencies with our advanced collections.
We are a trusted partner for large brands in a variety of industries including energy, telco, retail, leisure, and travel industries.
Partner with the leading BPO for customer experience and digital transformation.
iSON Xperiences
Global brands | Global people | Global service
ISO/IEC 27001:2013, ISO 9001:2015 Certified Organisation
iSON Xperiences 2024
